Seller Agreement

1. Definitions

"Buyer" is the person who pays for a transaction; "transaction" is an escrow-protected deal you create; "release conditions" are the delivery terms you set for it; "escrow" is the holding of the buyer's payment by our safeguarding partner until release or refund; "payout account" is the verified bank account we pay your released funds to; and the "fee schedule" is the current schedule of fees shown in the product.

2. Eligibility and verification

You must be at least 18 and able to enter a binding contract. If you act for a business, you confirm you are authorised to bind it. You verify your identity with a NIN or BVN, and we may require further verification over time. Your verification tier determines your transaction limits - limits scale with verification depth, and this is stated up front. You must keep the information you give us accurate and up to date.

3. Your account and security

You are responsible for activity under your account and for keeping your credentials secure. We provide security features, including two-factor authentication and a re-verification step for sensitive changes; you must keep your contact details current so these can reach you. Tell us immediately if you suspect unauthorised access. You may not sell, rent, or transfer your account or API access.

4. How the escrow service works

You create a payment link with an amount and release conditions. The buyer pays into escrow, and the funds are held by our safeguarding partner until the buyer confirms receipt, until auto-release, or until a dispute resolves. Milestone transactions fund and release per milestone, and pooled transactions collect contributions toward a target and release (or refund) per their rules. You agree to this process as a contractual matter, not merely a product flow, and you agree that release and refund outcomes determined under this Agreement are applied to the held funds accordingly.

5. Your obligations and representations

For every transaction you create or accept, you represent and agree that:

• the listing and release conditions are accurate, lawful, and not misleading;
• you will deliver what was agreed, as described, within the stated timeframe;
• you will provide truthful delivery evidence and respond to buyer change requests and disputes within the stated windows;
• you will not create self-dealing, collusive, or fictitious transactions, or structure transactions to evade limits or reporting;
• you will comply with the Acceptable Use & Prohibited Items policy and all applicable laws, including consumer-protection and tax laws; and
• you are solely responsible to the buyer for the goods or services, including any warranty, after-sales, or statutory obligations.

6. Fees

Escrow fees apply by category, and a dispute fee and a cancellation fee may apply as described in the fee schedule and the Refund & Cancellation policy. Where the product allows, you may configure whether you or the buyer bears the escrow fee; the buyer always bears the payment processing fee charged when a payment is taken. A payout transfer fee may apply when we send released funds to your payout account. We may change the fee schedule prospectively, with notice; a transaction already created completes under the fees in effect when it was created.

7. Payouts and settlement

When funds are released, we pay them to your verified payout account, net of any escrow fee you bear and any payout transfer fee. Settlement timing depends on the payment rail and our banking partners, and the current window is shown to you in the product before you rely on it. Changing your payout account triggers a re-verification step to protect you against account takeover. We may batch payouts and may delay a payout where a hold or review applies (Section 8).

8. Holds, reserves, and recovery

To meet our legal and risk obligations and protect buyers, we may delay, hold, or reverse a transaction or payout, or place a reserve on funds, where we reasonably suspect fraud, a breach of this Agreement or the Acceptable Use policy, a dispute or chargeback risk, or where the law requires. You authorise us to deduct or recover from your balance or future payouts amounts needed to cover refunds, reversals, chargebacks, fees you owe, and losses caused by your breach, and to set these off against amounts we owe you.

9. Refunds and cancellations

Cancellations and refunds work as set out in the Refund & Cancellation policy. In summary, if you cancel a funded transaction the buyer is refunded in full and you do not keep a fee on a deal you called off; repeated cancellations of funded deals count as strikes and can temporarily restrict you from creating new transactions, because they defeat the protection buyers rely on.

10. Disputes and automated resolution

If a buyer raises a dispute, it is decided on the evidence: some disputes are decided by an automated rule engine and some by a human reviewer, and you may appeal an automated decision to a human reviewer within the stated window. You consent to this evidence-based process. A dispute decision determines how the held funds are released, refunded, or split, and is final for that purpose; it does not remove any separate obligation you have to the buyer under the sale or the law. This is a disclosure of automated decision-making that affects a financial outcome.

11. Prohibited categories and uses

You may not use VultPay for illegal goods or services, for cryptocurrency or other cash-equivalent and money-movement instruments, or for anything else listed in our Acceptable Use & Prohibited Items policy, which forms part of this Agreement. Some categories are permitted only under the conditions set out there. A breach can lead to a held transaction, account restriction or closure, forfeiture of applicable fees, and reporting to the authorities.

12. Risk and fraud monitoring

As a condition of using VultPay, you consent to fraud and risk monitoring - including velocity limits, pattern monitoring, device signals, and sanctions and politically-exposed-person screening - which supports both your security and our AML/CFT obligations. We do not disclose the detailed logic of our fraud controls.

13. Taxes

You are responsible for determining, collecting, reporting, and remitting any taxes due on your sales. VultPay's fees are stated exclusive of any taxes that may apply to them; where we are required by law to charge or withhold tax on our fees, or to report your earnings to the relevant authority, we will do so and reflect it in your statements.

14. Brand and intellectual property

VultPay grants you a limited, non-exclusive, revocable licence to use the service for its intended purpose. VultPay's name, logo, and the "Confam Verified" and verification badges remain ours; you may use them only as the product presents them and must not imply a partnership, endorsement, or guarantee beyond what the escrow protection actually provides. You retain rights in your own content and grant us the licence needed to operate the service and display your listings to buyers.

15. Suspension, restriction, and termination

We may restrict, suspend, or close an account on defined grounds - including suspected fraud, a breach of this Agreement or the Acceptable Use policy, excessive disputes or cancellations, or a legal requirement - and there is an appeal path. A restriction is not necessarily permanent. You may close your account at any time, subject to completing or resolving any open transactions.

If this Agreement ends, any already-funded transaction completes under the terms in effect when it was created, and the provisions that by their nature should survive (including fees owed, recovery and set-off, disclaimers, liability, indemnity, and governing law) continue to apply.

16. Data protection

We process personal data as described in the Privacy Policy, incorporated here by reference. Where you receive a buyer's personal data through a transaction, you must handle it lawfully and only for fulfilling that transaction.

17. Changes to this Agreement

We may change this Agreement prospectively, with notice, and where the law requires we will ask you to accept the updated terms. A change does not alter the terms governing transactions already created. Your continued use after a change takes effect means you accept it.

18. Disclaimers, liability, and indemnity

VultPay and you are independent parties; nothing in this Agreement creates a partnership, agency, employment, or joint venture between us. VultPay provides the escrow and payments service with reasonable care but does not warrant that it will be uninterrupted or error-free, and does not warrant the conduct of any buyer or the outcome of any sale. To the fullest extent permitted by law, VultPay is not liable for a buyer's acts or omissions or for losses beyond the amount held in escrow for the relevant transaction, and we are not liable for indirect, incidental, or consequential losses or for lost profits or goodwill. You agree to indemnify VultPay against claims and losses arising from your breach of this Agreement, your listings, or the goods or services you supply. Nothing in this section limits any liability that cannot be excluded under Nigerian law.

19. Governing law and general terms

This Agreement is governed by the laws of the Federal Republic of Nigeria, and you and VultPay submit to the exclusive jurisdiction of the courts of Lagos State for any dispute that is not resolved through the dispute process above. This Agreement, together with the policies it incorporates, is the entire agreement between us on its subject matter. If any provision is found unenforceable, the rest remains in force. Our not enforcing a right is not a waiver of it. You may not assign this Agreement without our consent; we may assign it to an affiliate or successor. Neither party is liable for a failure caused by events beyond its reasonable control. For questions about this Agreement, contact VultPay support at support@vultpay.co.